We know Funko Pop! collectors are picky when it comes to their collection. We know you rather pick your own figure from the shelve or box to get you that flawless mint condition piece. But we're an online shop and you might even live in another country so this is obviously not going to happen.

We pack our Funko Pop! in bubble wrap, use extra padding, and ship in sturdy boxes. Despite our best efforts, it can happen that the Funko Pop! box you receive isn’t in the pristine condition you expect it to be. It can be it has a dent or scuff on the box or they have a mistake that got through QC at the factory.

Funko’s official view is that the boxes are simply there to help us, retailers, display the products. They encourage you to display the Pop outside of the box and recycle the packaging (box and insert).

Funko Pop Vinyls are a mass-produced toy line from various factories across the Far East region. Funko has its own Quality Control program to ensure the product they are producing meets with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every month.

We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectible toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.

Europe is divided into multiple regions all delivered door-to-door by DHL & PostNL.

Netherlands
In our home country, we offer a Flat rate shipping costs for all packages.
0 - 30 kilo = € 5,95

EU
In the EU we offer Flat rate shipping costs for packages inside each country, to find out your exact amount using our shipping calculator tool in the cart section.

Non-EU
Our shop charges your shipping by Kilo, to find out your exact amount using our shipping calculator tool in the cart section.

Netherlands & EU packages
These are sent and delivered by GLS postal service. With a fast service, packages should be delivered within 24 hours in the Netherlands and between 2 - 6 business days in Europe. GLS also informs you of delivery times by email & phone (if provided) and tells you a delivery time and the possibility to choose your own day & time for delivery.

Non-EU packages
These are shipped with PostNL postal service, they work together with local postal services in these countries to provide delivery. Each package is insured and trackable via the link we sent to your email. 

We know the shipping price is more expensive because of the possible exchange rate and because of the price construction of PostNL for larger & heavier packages. To find out your exact amount using our shipping calculator tool in the cart section.

We do not plan on using another parcel agency soon and unfortunately, we can't make exceptions.
 

These are shipped with PostNL postal service, they work together with local postal services in these countries to provide delivery. Each package is insured and trackable via the link we sent to your email. 

We know the shipping price is more expensive because of the possible exchange rate and because of the price construction of PostNL for larger & heavier packages. To find out your exact amount using our shipping calculator tool in the cart section.

We do not plan on using another parcel agency soon and unfortunately we can't make exceptions

Keep in mind these prices are the about the same price your postal service will charge for packages from you to us (including insurance and tracking).

We make use of GLS (EU) and PostNL (Non-EU & World) for all our packages.
We also offer shipping via express services like Fedex and DHL Express. 

GLS is focussed on the European market with delivery times ranging from 2-6 business days. PostNL is for the Non-EU and World packages, they make arrangements with your local parcel service for delivery.

So Americans expect a package through USPS and Hong Kong expect one from Hong Kong Post.

It can always happen you buy something for someone else or the items you bought isn't what you thought. In this case we accept returns within 14 days of receiving the items. Products must be in original packaging and not show any usage. 

Return costs are not covered by us and are sent at own risk, initial shipping costs will also not be refunded either. We have a pick-up service (within Europe) which can be used to pick up your goods, these costs can be extracted from the refund total.

This depends on where you're from. Because the European Union handles a few different rules for different countries, we divided them into 4 categories.

Netherlands
- Yes, Always 21% VAT

EU
- Yes, your local VAT for a regular private customer
- No, 0% for a Company (must provide legal VAT number and address details)

Non-EU
- No, Always 0% VAT

World
- No, Always 0% VAT

But.... to all lucky 0% customers, we will add an invoice and a value to the packages. This means you could get an extra VAT charge from your own government if they intercept the package at the border. If you have special requests, let us know.